Terms & Conditions — ujudi Platform

These Terms and Conditions ("Terms", "Agreement") govern your access to and use of the ujudi platform, including the website atujudi.cam, any mobile-optimised version thereof, and all associated services, games, promotions, and features offered by ujudi ("the Platform", "we", "us", "our").

By creating an account, accessing the Platform, or placing any bet or wager, you ("the User", "you", "your") confirm that you are at least 21 years of age, that you have the legal capacity to enter into a binding agreement, and that you have read, understood, and agree to be fully bound by these Terms in their entirety.

If you do not agree to any part of these Terms, you must immediately cease using the Platform and close your account. These Terms apply in addition to any specific rules, policies, or promotional terms referenced within the Platform, all of which are incorporated by reference into this Agreement.

For the purposes of these Terms, the following definitions apply:

• "Platform" — the ujudi website (ujudi.cam), its mobile interface, and all services products, and features provided thereon.
• "Account" — the personal registered account created by a User on the Platform.
• "User" / "Player" — any individual who has registered an Account and uses the Platform's services.
• "Balance" — the total of real-money funds held in a User's Account, excluding locked bonus funds.
• "Bonus Funds" — promotional credits awarded to a User under specific conditions, subject to separate wagering requirements.
• "KYC" — Know Your Customer; the identity and document verification process required before a withdrawal can be processed.
• "Wagering Requirement" — the total amount a User must wager on eligible games before bonus-derived winings become withdrawable.
• "FPX" — Financial Process Exchange, the Malaysian inter-bank payment system operated under Bank Negara Malaysia oversight.
• "DuitNow" — the real-time interbank fund transfer service operated by Payments Network Malaysia (PayNet).
• "Intellectual Property" — all trademarks, logos, software, content, and proprietary material belonging to or licensed by ujudi.
• "Prohibited Jurisdiction" — any territory from which access to and use of the Platform is restricted under applicable law or Platform policy.

To register and maintain an active Account on ujudi, you must satisfy all of the following eligibility criteria at all times:

• You are at least 21 years of age. ujudi strictly enforces this minimum age requirement across all betting and casino activities, consistent with international responsible gaming standards.
• You are registering and using the Account solely on your own behalf, as a private individual, and not as a professional gambler, syndicate operator, or agent acting for another party.
• You have not previously been excluded from the Platform, and you are not subject to any self-exclusion agreement active on the Platform.
• You are not a resident of, or accessing the Platform from, any Prohibited Jurisdiction where online gambling services are explicitly unlawful under applicable national or local law.
• You are not an employee, director, contractor, or immediate family member of any employee of ujudi or its affiliated companies.
• You have the full legal capacity to enter into binding contracts under the laws applicable to your jurisdiction.
• You hold only one registered Account on the Platform. Multiple simultaneous Accounts by the same individual are strictly prohibited.

Users must provide accurate, complete, and truthful information at the point of registration, including full legal name, date of birth, residential address, email address, and contact number. Any deliberate misrepresentation of personal details constitutes a breach of these Terms and may result in immediate Account closure.

4.1 Mandatory KYC Documentation

Prior to processing any withdrawal, ujudi requires all Users to complete a Know Your Customer ("KYC") verification process. Required documents typically include, but are not limited to:

• A clear, unobstructed copy of a valid government-issued photo identification document — Malaysian MyKad, passport, or equivalent;
• Proof of residential address (e.g., a recent utility bill, bank statement, or official correspondence dated within three months);
• Proof of ownership of the payment method used for deposits (e.g., screenshot of e-wallet account, bank statement header).

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. ujudi will never contact you to request your password. You agree to notify us immediately if you become aware of any unauthorised access to your Account. ujudi accepts no liability for losses arising from your failure to maintain adequate account security.

ujudi supports a range of Malaysian payment methods for deposits, including FPX bank transfers (covering Maybank, CIMB Bank, Public Bank, Hong Leong Bank, RHB Bank, and other FPX-participating institutions), DuitNow instant transfers, Touch'n Go eWallet, Boost, and GrabPay. The availability of specific payment methods is subject to change without prior notice.

5.1 Deposit Conditions

• The minimum deposit amount is RM30 unless otherwise stated in a specific promotional offer.
• All deposits must be made from payment accounts that are legally registered in your own name. Third-party deposits are strictly prohibited.
• ujudi does not charge processing fees for standard deposits; however, your bank or e-wallet provider may apply their own transaction charges independently.
• Deposits made via e-wallet or DuitNow are typically credited to your Account balance within minutes. FPX transfers may take 5–15 minutes depending on your bank's processing queue.
• ujudi reserves the right to conduct enhanced due diligence on any deposit it dems unusual in size or frequency, consistent with its anti-money laundering obligations.

5.2 Currency

All transactions on the ujudi Platform are denominated in Malaysian Ringgit (MYR / RM). Deposits made in alternative currencies will be converted at the prevailing exchange rate at the time of transaction; any resulting conversion fees are borne by the User.

Users may request a withdrawal of their real-money Account Balance at any time, subject to the conditions set out in this section. The processing of withdrawal requests is conditional upon completion of KYC verification, satisfaction of any applicable wagering requirements, and the Account being in good standing.

6.1 Withdrawal Processing Times

ujudi targets the following indicative processing timelines. These are operational targets and not contractual guarantees; actual times may vary during peak periods or where additional verification is required:

• Touch 'n Go eWallet / Boost / GrabPay: Typically under 5 minutes from approval.
• DuitNow instant transfer: Typically 5–15 minutes from approval.
• FPX bank transfer: Typically 5–30 minutes from approval, subject to receiving bank processing.
• Standard bank wire: Typically 15–60 minutes; longer times may apply depending on the receiving institution.

6.2 Withdrawal Requirements

• The minimum withdrawal amount is RM50 unless stated otherwise.
• Withdrawals will, where technically possible, be returned to the same payment method used for the original deposit.
• Users must not have any pending document requests outstanding on their Account at the time of requesting withdrawal.
• ujudi reserves the right to perform additional security checks before processing any withdrawal, which may extend processing time. Users will be notified if such checks are initiated.

ujudi may, at its discretion, offer promotional bonuses, free bets, cashback programmes, loyalty rewards, and other incentives to registered Users. All bonuses are subject to the specific terms attached to each individual promotion, which are published on the relevant offer page. In the event of any conflict between a specific promotional term and these general Terms, the specific promotional term shall prevail.

7.1 General Bonus Conditions

• Bonuses are non-transferable and may only be used by the registered Account holder for whom they were awarded.
• Bonus funds and winnings derived from bonus funds are subject to wagering requirements before they become withdrawable. The applicable wagering requirement multiplier and eligible games are specified within each promotion.
• ujudi reserves the right to cancel any bonus, and withold any associated winings, if it reasonably suspects that a User has attempted to abuse or circumvent bonus terms — including through the use of multiple accounts, coordinated play, or other prohibited methods.
• Bonuses expire within the timeframe specified in each promotion. Expired bonus funds and associated winnings are forfeited automatically.
• Cash deposits made to the Account will always be recorded and treated separately from bonus funds.

7.2 VIP and Loyalty Programme

ujudi operates a tiered VIP loyalty programme (Bronze, Silver, Gold, VIP) which provides enrolled members with additional benefits including, but not limited to, enhanced withdrawal speed, birthday bonuses, cashback rates, and a Refer-a-Friend reward scheme. Participation in the VIP programme is subject to ongoing compliance with these Terms. ujudi reserves the right to modify or discontinue the loyalty programme at any time with reasonable notice.

All sports bets, casino wagers, and game rounds placed on ujudi are subject to the specific rules applicable to each product type, sport, or game. General principles that apply across all betting and gaming activity include:

• Once a bet or wager has been confirmed and accepted by the Platform, it is binding and cannot be cancelled, reversed, or modified by the User.
• ujudi reserves the right to void any bet or wager if it was accepted due to a manifest error (e.g., clearly incorrect odds resulting from a technical fault or human error). In such cases, the staked amount will be returned to the User's Account Balance.
• Results and outcomes are determined by the relevant governing body for each sport or by the certified RNG (Random Number Generator) system for casino and slot games. ujudi's decision on the outcome of any dispute regarding game or bet results is final.
• Bets placed on events affected by extraordinary circumstances — including match abandonment, walkover, or force majeure events — will be settled in accordance with the applicable product-specific rules published on the Platform.
• ujudi does not guarantee the availability of any particular market, event, or game at any time.

The following conduct is strictly prohibited on the ujudi Platform. Engaging in any of the following may result in immediate Account suspension or permanent closure, forfeiture of Account Balance, and referal to relevant law enforcement or regulatory authorities where appropriate:

• Registering more than one Account, whether under the same or a different identity;
• Providing false, inaccurate, or fraudulent personal information during registration or KYC;
• Using automated software, bots, scripts, or artificial intelligence tools to place bets or interact with the Platform;
• Engaging in collusion, match-fixing, or coordinated play with other Users to exploit market pricing;
• Exploiting software errors, bugs, or platform malfunctions for financial gain;
• Conducting or attempting to conduct transactions that may constitute money laundering, structuring, or any activity in contravention of applicable anti-money laundering (AML) legislation;
• Systematic abuse of promotional offers through coordinated multi-account bonus claiming or any other form of bonus abuse;
• Conducting chargebacks on deposits without prior authorisation from ujudi's finance team;
• Sharing Account credentials with any third party or allowing any third party to operate your Account;
• Using the Platform for any purpose other than personal entertainment as private individual.

ujudi is firmly committed to promoting responsible gambling and the wellbeing of all Users. We recognise that, for a small proportion of players, gambling can become a problem, and we take our duty of care seriously.

• Minimum Age: The Platform is strictly for adults aged 21 and above. Any User found to be under the minimum age will have their Account closed immediately.
• Deposit Limits: Users may set daily, weekly, or monthly deposit limits at any time through their Account settings. Requests to reduce a limit take effect immediately. Requests to increase a limit are subject to a mandatory cooling-off period.
• Loss Limits: Users may impose loss limits on their Account to manage their net loss within any given period.
• Session Time Reminders: Users may configure session time reminders to prompt them when a defined duration of continuous play has elapsed.
• Self-Exclusion: Users who feel they need to stop gambling can apply for a self-exclusion period ranging from a minimum of 30 days to permanent closure. Self-exclusion requests can be submitted through our24/7 support team. During any active self-exclusion period, the User will not be permitted to log in or place bets.
• Reality Checks: Regular in-session notifications are available to remind Users of time spent and funds wagered during an active session.

If gambling is causing you personal, financial, or emotional distress, we encourage you to seek support. Further information and tools are available on our dedicated Responsible Gambling page.

All content, software, graphics, trademarks, logos, audio-visual elements, game mechanics, and other materials available on the ujudi Platform are the exclusive property of ujudi or are used under licence from their respective rights holders. No intellectual property rights are transferred to the User by virtue of using the Platform.

Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. Any reproduction, distribution, modification, public display, or commercial exploitation of Platform content without prior written consent from ujudi is strictly prohibited and may constitute an infringement of applicable intellectual property laws.

To the fullest extent permitted under applicable law, ujudi, its directors, employees, affiliates, agents, and licensors shall not be liable to any User for:

• Any indirect, incidental, special, consequential, or punitive loss, including loss of profits, loss of data, or loss of goodwill;
• Any loss or damage arising from User reliance on information or content published on the Platform;
• Interruption or unavailability of the Platform due to technical failures, scheduled maintenance, or circumstances beyond ujudi's reasonable control;
• Any loss arising from the User's failure to maintain secure Account credentials;
• The outcome of any bet, wager, or game round placed on the Platform.

Nothing in these Terms shall limit or exclude liability for death or personal injury caused by gross negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by applicable law.

ujudi reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in circumstances including but not limited to:

• Reasonable suspicion of a breach of any provision of these Terms;
• Failure to complete mandatory KYC verification within a reasonable timeframe;
• Receipt of a chargeback instruction from a payment provider;
• Instructions received from law enforcement, regulatory bodies, or financial intelligence authorities;
• Reasonable suspicion of fraudulent, collusive, or prohibited conduct;
• Discovery that the Account holder does not meet the eligibility criteria set out in Section 3.

Users may voluntarily close their Account at any time by contacting our support team. Upon closure of an Account, any real-money Balance that has cleared all withdrawal conditions will be returned to the User via their registered payment method, subject to the completion of any outstanding KYC requirements.

ujudi reserves the right to amend, update, or replace any part of these Terms at any time. Where material changes are made, ujudi will endeavour to provide reasonable advance notice to registered Users via on-platform notification, email communication, or a prominent notice on the website.

Your continued use of the Platform following the publication of any amended Terms constitutes your acceptance of the revised Terms in full. If you do not agree to the amended Terms, you must cease using the Platform and may request Account closure in accordance with Section 13. The version date displayed at the top of this document indicates when these Terms were last updated.

These Terms and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with applicable international gaming and commerce law as applied to the operations of the ujudi Platform.

In the event of a dispute regarding the outcome of a bet, the settlement of a promotion, or any Platform decision, Users should first contact ujudi's customer support team to seek resolution. ujudi commits to acknowledging all formal dispute submissions and providing a substantive response within a reasonable timeframe.

ujudi's decision on matters relating to game results, bet settlements, and bonus rulings, made in accordance with the applicable product rules and these Terms, shall be final and binding absent manifest error on ujudi's part.

If you have any questions, concerns, or queries relating to these Terms and Conditions, please contact the ujudi support team through any of the following channels. All contact details are provided as plain text — none of the addresses below are clickable links.