Responsible Gambling at ujudi — Because Play Should Always Stay Fun
Gambling is entertainment. It is meant to be enjoyable — whether you are watching the EPL on a Saturday night, following Liga Super Malaysia, or spinning through a favourite slot title. At ujudi, we believe that keeping it that way is our responsibility just as much as it is yours. This page explains everything we do to promote safe play and what you can do if you ever feel that gambling is becoming something other than fun.
Six Pillars of Safe Play at ujudi
Responsible gambling is built into how ujudi operates — not added on as an afterthought. These six principles shape every decision we make about player wellbeing.
Strict 21+ Age Enforcement
Every new account on ujudi is subject to mandatory identity verification. We enforce a minimum age of 21 years across all betting and casino activities — no exceptions. Any account found to belong to someone under 21 is closed immediately.
Deposit & Loss Limits
You can set daily, weekly, or monthly deposit limits on your ujudi account at any time. Loss limits are also available. Reductions take effect immediately; increases require a mandatory cooling-off period to protect impulsive decisions.
Self-Exclusion Tools
If you need a break, you can self-exclude from ujudi for a minimum of 30 days up to permanent closure. During any active self-exclusion period, your account is fully locked — no logins, no deposits, no bets. Contact our 24/7 support team to activate this immediately.
Session Time Reminders
Set a session time reminder and ujudi will alert you when you have been playing continuously for that duration. Losing track of time is easy when you're engaged — our reminders are here to help you stay in control of how long you play.
Behavioural Monitoring
Our platform actively monitors for patterns associated with problem gambling — rapid deposit escalation, unusually long sessions, and frequent failed withdrawal reversals. When we detect a concern, our responsible gambling team may reach out proactively.
Trained Support Team
Our 24/7 live chat agents include team members trained in responsible gambling conversations. You can talk to us in English or Bahasa Melayu. If you reach out about a gambling concern, we take it seriously and respond with care — not a script.
Your Control Panel for Safer Play
Every one of these tools is available directly through your ujudi account settings or by contacting our support team. They are free to use, always available, and effective immediately (for restrictions) or after a cooling-off period (for increases).
Deposit Limits
Set a maximum amount you can deposit within a chosen time period — daily (e.g., RM100/day), weekly (e.g., RM500/week), or monthly (e.g., RM1,500/month). This is the single most effective way to ensure you never deposit more than you intended. Applies across all Malaysian payment methods including FPX, DuitNow, Touch 'n Go eWallet, Boost, and GrabPay.
Effective ImmediatelyLoss Limits
Set a maximum net loss you are comfortable with over a defined period. Once you reach your loss limit, your ability to place further bets is paused until the period resets. This tool is particularly useful for players who find it difficult to stop during a losing run — the decision is made in advance, not in the heat of the moment.
Effective ImmediatelySession Time Limits
Cap the maximum length of any single gambling session. When your time limit is reached, you will be prompted to stop, and your session will end automatically if you do not confirm continuation. Pair this with loss limits for a comprehensive daily boundary.
ConfigurableCooling-Off Period
Take a short break from gambling without permanently closing your account. Cooling-off periods range from 24 hours to 30 days. During a cooling-off period, your account is restricted from deposits and betting. This option is ideal if you feel you need a short pause to regain perspective without the finality of full self-exclusion.
24hrs – 30 DaysSelf-Exclusion
Self-exclusion fully locks your ujudi account for a minimum period of 30 days, extendable to 3 months, 6 months, 1 year, 5 years, or permanently. During self-exclusion you cannot access, deposit into, or place bets on your account. Requests to reverse a self-exclusion before the agreed period ends will not be processed. This is a serious, effective tool — if you are considering it, please use it.
30 Days – PermanentMarketing Opt-Out
If you find that promotional communications — bonus offers, reload notifications, cashback reminders — are triggering urges to gamble, you can opt out of all marketing messages at any time via your account settings. This does not affect your ability to use the platform; it simply stops the messages. Players on self-exclusion are automatically opted out.
Effective ImmediatelyWarning Signs That Gambling May Be a Problem
Problem gambling rarely announces itself clearly. It tends to develop gradually, and many people do not recognise the signs until the impact has become significant. Being aware of these indicators can help you — or someone you care about — take action early.
Gambling more than you planned to — spending longer or betting more than you originally intended on a regular basis.
Chasing losses — returning to gamble in an attempt to win back money you have already lost, often increasing bet sizes to recover faster.
Hiding gambling activity from family or friends — being secretive about how much time or money you are spending on gambling.
Using money meant for essential expenses — rent, bills, food, or savings — to fund gambling activity, particularly more than once.
Feeling irritable, restless, or anxious when you are not gambling, or when you try to reduce or stop your gambling activity.
Gambling as a way to escape stress, worry, anxiety, or personal problems rather than for entertainment.
Borrowing money from friends, family, or financial services specifically to gamble, or using gambling winnings to repay debts.
Missing work, family events, or social commitments because of gambling, or neglecting personal responsibilities due to time spent gambling.
Feeling unable to stop even when you want to — making repeated unsuccessful efforts to cut back or control how much you gamble.
A Quick Check-In With Yourself
Answer these questions honestly. If you find yourself answering "Yes" to three or more, we strongly encourage you to use one of ujudi's self-management tools or speak with a support organisation.
Have you ever spent more money gambling than you originally planned to spend?
Have you ever gambled to try to win back money you had already lost?
Have you needed to gamble with larger amounts of money to feel the same level of excitement?
Have you ever felt restless, irritable, or anxious when trying to reduce or stop gambling?
Have you used gambling as a way to cope with stress, anxiety, loneliness, or other emotional difficulties?
Have you hidden the extent of your gambling from people close to you?
Has gambling affected your relationships, work, or financial situation in a way that caused you concern?
Have you ever borrowed money or sold items to fund gambling?
3 or more "Yes" answers: Please consider using ujudi's responsible gambling tools or reaching out to a support organisation listed below. You do not need to be in crisis to ask for help — early action makes a real difference.
Where to Get Help in Malaysia
These organisations provide free, confidential support for individuals experiencing gambling-related difficulties, as well as family members who are affected. All contact details are shown as plain text only.
Malaysia's national social welfare hotline operated by the Ministry of Women, Family and Community Development. Available 24/7 for counselling and referrals. Free of charge. Support in Bahasa Melayu and English.
Emotional support organisation providing confidential, non-judgmental listening to anyone in distress or experiencing a personal crisis, including gambling-related emotional difficulties. Available 24 hours a day.
The national body overseeing problem gambling initiatives in Malaysia. Provides information on local counselling services, community support programmes, and referrals to trained therapists with experience in gambling disorders.
GamCare is a UK-based internationally recognised organisation providing comprehensive information, self-help tools, and professional support resources for anyone affected by problem gambling. Their online resources and self-assessment tools are available in English.
Gamblers Anonymous operates a peer-support programme following the twelve-step framework. Regular in-person meetings are held in Kuala Lumpur and other major Malaysian cities. Attendance is free and participation is voluntary and confidential.
Our own support team can help you activate self-exclusion, set deposit limits, enable a cooling-off period, or simply talk through your options. We are not counsellors, but we can connect you with the right tools and point you toward professional help. Response under 5 minutes via live chat.
Our Formal Responsible Gambling Pledge
This is not marketing language. These are operational commitments that every member of the ujudi team is held to.
ujudi's Responsible Gambling Commitments
We will never allow a person under 21 years of age to register, deposit, or gamble on ujudi. Age verification is mandatory for all accounts, and we actively monitor for underage access.
We will always provide self-exclusion as an option — immediately, unconditionally, and with no attempt to persuade a player to reconsider their request to stop gambling.
We will make deposit limits, loss limits, and session time controls available to every player at no cost, and we will never make it more difficult to set restrictions than to remove them.
We will never send promotional marketing communications — bonus offers, deposit reminders, or free bet notifications — to any player who is on self-exclusion or who has requested to be opted out of marketing.
We will train our support team to recognise and respond appropriately to players who may be experiencing gambling-related difficulties, and we will never prioritise retention over player wellbeing.
We will maintain and publish this Responsible Gambling page with accurate, current information about available tools and support resources — including organisations like Talian Kasih (15999) and GamCare — so that any player who needs help can find it quickly.
We will review and improve our responsible gambling programme on an ongoing basis, treating it as a core function of the business rather than a compliance footnote. For adults aged 21 and above only.
Gambling Is More Enjoyable When It Stays in Control
ujudi is designed to be a trusted, enjoyable platform for Malaysian adults aged 21 and above. Use the tools available to keep your play fun, know your limits, and remember — there is always help available if you need it.
21+ only | Gambling involves financial risk | Terms & Conditions | Privacy Policy | Talian Kasih: 15999