ujudi FAQ —Complete Player Guide

ujudi requires three types of documents for KYC: a government-issued photo ID (Malaysian MyKad or passport), proof of residential address dated within three months (such as a utility bill or bank statement), and proof of ownership of your payment method (a screenshot of your e-wallet account or bank statement header). Upload clear, unobstructed copies through your Account Settings to complete verification.

Most KYC verifications on ujudi are reviewed within 1 to 6 hours during normal operational hours. In peak periods or where additional checks are required, this may extend to 24 hours. You will receive an email notification once your verification is approved or if any document needs to be resubmitted. You can still deposit and play while KYC is pending, but withdrawals are held until verification is complete.

No. ujudi strictly allows only one registered account per individual. Creating duplicate accounts — whether under your own name or a different identity — is a breach of our Terms and Conditions. If multiple accounts are detected, all accounts may be suspended and balances forfeited pending review. If you have lost access to your existing account, contact our 24/7 support team to recover it.

On the ujudi login page, click "Forgot Password?" and enter the email address registered to your account. You will receive a password reset link within a few minutes. Click the link, set your new password, and log in. If you do not receive the email, check your spam or junk folder. For further assistance, contact our live chat support team who are available around the clock.

To permanently close your ujudi account, contact our support team via live chat or email at [email protected] with the subject line "Account Closure Request". Please include your registered email address and the reason for closure. Any remaining real-money balance that has cleared all wagering conditions will be returned to your registered payment method after KYC verification is confirmed. Account closure requests are typically processed within 24 hours.

ujudi supports a wide range of Malaysian payment methods including FPX bank transfers (covering Maybank, CIMB Bank, Public Bank, Hong Leong Bank, and other participating institutions), DuitNow instant transfers, Touch 'n Go eWallet, Boost, and GrabPay. All transactions are processed in Malaysian Ringgit (MYR). Simply go to the Cashier section, choose your preferred method, and follow the on-screen instructions.

The standard minimum deposit at ujudi is RM30. Some promotional offers may require a higher minimum deposit to qualify for a specific bonus — check the individual promotion terms for details. There is no maximum deposit limit set by the platform, though your bank or e-wallet provider may impose their own per-transaction limits. All amounts are in Malaysian Ringgit (MYR).

Touch 'n Go eWallet deposits on ujudi are typically credited to your account balance within 1 to 5 minutes. In rare cases, network congestion may cause a short delay. If your deposit has not appeared after 15 minutes, take a screenshot of your TNG transaction receipt and contact our support team via live chat. We will verify and credit your account manually if the payment was successfully processed on the TNG side.

ujudi does not charge any platform-side processing fees for standard deposits or withdrawals. However, your bank, e-wallet provider, or payment network may apply their own transaction or service charges independently of ujudi. For example, some banks apply an inter-bank transfer fee for FPX transactions. We recommend checking your payment provider's current fee schedule before transacting.

Withdrawal times at ujudi vary by method. Touch 'n Go eWallet, Boost, and GrabPay withdrawals are typically processed within 5 minutes of approval. DuitNow transfers usually complete within 5 to 15 minutes. FPX bank transfers to Maybank, CIMB, Public Bank, and Hong Leong generally take 15 to 45 minutes. Standard bank wires may take up to 60 minutes. All times are subject to your bank's own processing schedule.

ujudi hosts an extensive slot library covering classic three-reel titles, modern five-reel video slots, progressive jackpot games, and Megaways mechanics. Popular categories include high-volatility titles favoured by Malaysian players, themed slots based on football and sports, and local-flavoured releases. The full catalogue is browsable via the Slots section — you can filter by provider, RTP range, volatility, and theme to find titles that suit your style.

Yes. ujudi's Live Casino section features live-streamed table games including Baccarat, Roulette, Blackjack, Dragon Tiger, Sic Bo, and game show formats. Games are hosted by professional live dealers and streamed in high definition. Malaysian players can access live casino content on both desktop and mobile. Tables have varied betting limits to accommodate recreational players and higher-stakes sessions alike.

Yes. ujudi's sportsbook covers Liga Super Malaysia, the English Premier League, UEFA Champions League, and a wide range of international football competitions. You can place pre-match bets as well as live in-play wagers on goals, corners, cards, and many other markets. Live football streaming availability may vary by match — check the Sports section for current event listings and available markets.

ujudi is fully optimised for mobile browsers on both Android and iOS devices. The platform is designed as a responsive web application — no app download is required. Simply open ujudi.cam in your mobile browser (Chrome or Safari recommended) and log in. All features, including deposits, withdrawals, sports betting, live casino, and slot games, are fully accessible from your smartphone or tablet.

RTP values vary by individual game title. Most slot games on ujudi have published RTPs ranging from 94% to 97%, and this information is available within each game's information panel. A higher RTP indicates a statistically better long-term return to the player over many sessions. Note that RTP is a statistical average calculated over millions of spins and does not guarantee results in any individual session.

ujudi offers a welcome bonus to newly registered players on their first deposit. Bonus details, including match percentage, maximum bonus amount in MYR, qualifying minimum deposit, eligible games, and wagering requirements, are published on the Promotions page and are subject to change. Always read the specific bonus terms before opting in. Welcome bonuses are available to playersaged 21 and above only.

A wagering requirement (also called a rollover requirement) specifies how many times you must wager a bonus amount before any winnings derived from it become withdrawable. For example, aRM50 bonus with a 20x wagering requirement means you must place a total of RM1,000 in bets on qualifying games before you can withdraw. The applicable multiplier, eligible games, and deadline are specified in each individual promotion's terms on ujudi.

Yes. ujudi operates a tiered loyalty programme with levels including Bronze, Silver, Gold, and VIP. As you wager on eligible games and sports markets, you accumulate loyalty points that unlock tier upgrades. Higher tiers come with benefits such as faster withdrawal processing, dedicated account managers, higher withdrawal limits, personalised reload bonuses, birthday rewards, and access to exclusive VIP promotions. Full programme details are available in the Rewards section of your account.

Free spins on ujudi are awarded on specific slot titles as part of welcome offers, reload promotions, or special campaigns. Each free spin has a fixed coin value, and any winings generated are credited as bonus funds subject to the promotion's wagering requirements before withdrawal. Free spins typically have an expiry period — usually7 days from award date. Unused free spins that expire are forfeited automatically. Always check the promotion page for the specific terms applicable to each offer.

The minimum withdrawal amount at ujudi is RM50. Withdrawals are only available once your KYC verification is fully approved. Funds derived from bonuses are subject to wagering requirements before they can be withdrawn — see the specific promotion terms for details. All withdrawals are processed to the same payment method used for the original deposit where technically possible, in line with standard financial security practices.

The minimum age to register and use ujudi is 21 years. This applies to all betting and gaming activities on the platform including sports betting, live casino, and slot games. ujudi enforces this through mandatory age verification during KYC. Any account found to belong to a person under 21 years of age will be closed immediately and any funds reviewed in accordance with applicable regulations.

To self-exclude from ujudi, contact our support team via live chat or email at [email protected] and request self-exclusion. You can choose a period from 30 days up to permanent closure. During self-exclusion your account is fully locked — no logins, deposits, or bets are possible. All marketing communications are also stopped immediately. We do not try to persuade you to reconsider. Self-exclusion requests are processed within minutes.

Yes. ujudi provides deposit limit tools that allow you to set a maximum deposit amount per day, week, or month. For example, you can cap your weekly deposits at RM500 to manage your budget. Reductions to your deposit limit take effect immediately. Requests to increase a limit are subject to a mandatory cooling-off period to protect against impulsive decisions. Access deposit limit settings through Account Settings > Responsible Gambling, or ask our live chat team to configure it for you.

If you feel gambling is becoming a problem, free and confidential help is available. In Malaysia, you can contact Talian Kasih on 15999 (available 24/7, free of charge) or Befrienders Kuala Lumpur on 03-7627 2929. Internationally, GamCare provides online self-help tools and support resources in English. ujudi's own support team can also help you set up self-exclusion or deposit limits immediately — contact us via live chat any time.